Our Values & Culture

Our values represent who we are as a business, how we behave to our colleagues and how we treat both our customers and our suppliers. They help us recognise the contributions to the success of our business and form a framework for how we move forward together.

Our Values are:

Customer First

We are committed to treating our customers fairly.

We have the customer at the heart of the decisions we make and the actions we take.

We are determined to be the preferred choice for our customers.


We are open and honest in our communication, our interactions with each other, and with our intentions.

We admit to our mistakes and learn from them.

We look forward to continued success, delivering promises made to customers and employees.


We work together as a team, as a business, dealing with all our customers professionally, fairly and in a timely manner

We share challenges and celebrate successes. We are proud when we achieve.

We value individual and team contributions and show appreciation for a job well done.


We look for new ideas which will improve the customer experience and our business processes.

We are not afraid to challenge, question and put forward new approaches to solve problems.

We encourage creative thinking and new opportunities.


We treat others how we expect to be treated ourselves.

We give others the courtesy of listening to their point of view or opinion.

We don’t make promises that we can’t keep and we do what we say we are going to do.