Our values represent who we are as a business, how we behave to our colleagues and how we treat both our customers and our suppliers. They help us recognise the contributions to the success of our business and form a framework for how we move forward together.
Our Values are:
Customer First
We are committed to treating our customers fairly.
We have the customer at the heart of the decisions we make and the actions we take.
We are determined to be the preferred choice for our customers.
Integrity
We are open and honest in our communication, our interactions with each other, and with our intentions.
We admit to our mistakes and learn from them.
We look forward to continued success, delivering promises made to customers and employees.
Together
We work together as a team, as a business, dealing with all our customers professionally, fairly and in a timely manner
We share challenges and celebrate successes. We are proud when we achieve.
We value individual and team contributions and show appreciation for a job well done.
Innovation
We look for new ideas which will improve the customer experience and our business processes.
We are not afraid to challenge, question and put forward new approaches to solve problems.
We encourage creative thinking and new opportunities.
Fair
We treat others how we expect to be treated ourselves.
We give others the courtesy of listening to their point of view or opinion.
We don’t make promises that we can’t keep and we do what we say we are going to do.